Refund & Returns Policy
Returns Policy
At Chear Beauty, we want you to be completely satisfied with your purchase. If you are not happy with your order, please read our returns policy below.
Returns Window
We accept returns of unopened and unused products within 14 working days of receipt. Products must be returned in their original packaging and in the same condition as received.
How to Return
To initiate a return, please contact us at [email protected] within 14 working days of receiving your order. Please include your order number and the reason for return.
Returns are sent by mail. A return label is included in the package.
Conditions for Returns
- Products must be unopened and unused
- Products must be in original, undamaged packaging
- Returns must be initiated within 14 working days of receipt
- Proof of purchase is required
Exchanges
We accept exchanges on eligible products. Please contact us to arrange an exchange.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on opened or used cosmetic products.
Faulty or Damaged Products
If your product arrives damaged or faulty, please contact us immediately at [email protected] with photographic evidence. We will arrange a replacement or full refund at no cost to you.
Contact Us
For any questions regarding returns, please contact our customer service team:
Email: [email protected]
Website: www.chearbeauty.com
All products sold on chearbeauty.com meet UK & European standards. Please note we only accept unopened/unused returned products which have been ordered from us within 14 working days of receipt.
